We appreciate your consideration, but unfortunately, we do not allow personal belongings for your dog during their stay. No bed, no bones, no toys, no collars, no leashes, no blankets. Rest assured, we provide everything they need to ensure their comfort and well-being. Your understanding is greatly appreciated as it helps us maintain a safe [...]
No, we do not provide food for your pet. We require that you provide food for your pet pre-packaged in individual baggies per meal. If you do not bring food or your pet runs out of food during the course of the stay, we have food for purchase in the lobby. If your pet has [...]
If your pet requires medications, please provide us with detailed instructions, in your pet’s profile under the Medical section. You will need to add each dose under "Special Services" in our customer portal when creating a reservation, along with the detailed instructions. There is a $3 charge per dose administered throughout the stay. This ensures [...]
Of course! You can feel free to call or email us at help@pawhills.com and concierge@pawhills.com anytime to inquire about your pet's well-being during their stay. Additionally, if you'd like to stay visually connected with your furry loved one, you can add "Photo Updates" under "Special Services" when creating your reservation in our Customer Portal. If [...]
Unfortunately, our packages are non-refundable, but the good news is they do not expire. This means you can use them whenever it's convenient for you and your pet. If you have any questions about your packages or need assistance with scheduling, please don't hesitate to contact us at help@pawhills.com and concierge@pawhills.com.
You can cancel at any time. Please note that the deposit is non-refundable, but it can be carried over to your next stay, and it never expires. Similarly, our package bookings are non-refundable and do not expire. If you have any questions or need assistance with cancellations, please reach out to us at help@pawhills.com and [...]
Of course, you are always welcome to pick up your pet early, please email us so we can update your reservation. Any additional services or nights that have not been completed but were paid at dropoff are non-refundable but will be a credit remaining towards a future stay.
