Dogs We require that your pup is current on Rabies with 1 or 3 year vaccine, Bordetella with a 6 month or 1 year and DHLPP with a 1 or 3 year. In addition, you will need to provide your pet’s rabies certificate and upload it to your Customer Portal. If you are vaccinating prior [...]
Making a reservation is easy! Simply log in to your account Customer Portal and use your customer portal. You can make reservation request 24 hours a day, providing you with the convenience to plan your pet's stay at your own pace. If you need any assistance, our team is here to help during our regular [...]
Go to the Customer Portal and login using your email.
Go to the Customer Portal and type in mobile code 667890. Then you will be prompted to enter in your normal information and login.
A: If you prefer to speak to someone for assistance, you can easily reach us through the "Contact Us" section on the Customer Portal . Alternatively, you can send us an email at help@pawhills.com or concierge@pawhills.com, and our dedicated team will promptly assist you with any questions or concerns you may have. We're here to [...]
We apologize for any difficulty you may be experiencing. If you are having trouble making a booking, please ensure that you've reached out to our support team at help@pawhills.com and concierge@pawhills.com for assistance. Our dedicated staff will promptly assist you in the booking process and address any concerns you may have. Thank you for considering [...]
To change the dates of your reservation, first, create a new reservation with your preferred dates on our Customer Portal Once you have created an additional and updated reservation, please go back into your old reservation and request a cancellation. If you need any additional help, please give us a call or send an email [...]
To make changes or updates to your reservations, please reach out to our dedicated support team at help@pawhills.com and concierge@pawhills.com once your booking has been submitted. They will be happy to assist you in modifying your reservation to better suit your needs. Your satisfaction is our priority, and we are here to ensure your pet's [...]
To schedule a tour of our facility, please reach out to us at help@pawhills.com or concierge@pawhills.com. Our team will be happy to arrange a visit and answer your questions. We look forward to meeting you and ensuring you have all the information you need to feel confident about your pet's stay with us.
Our operating hours are 7 days a week from 8 am to 4 pm.
