CHECK-IN PREPARATIONS & PROCEDURE

DOGS

Please ensure that you schedule your Check-in or Check-out during operating hours. Our operating hours are 8am to 4pm 7 days a week.

First, your dog must come for an evaluation (Minimum of 4 hours; dropping off before 10am, $30)

Use your Customer Portal to schedule or call the Concierge to schedule 818-889-7387 (PETS)

Day care evaluations are based on the following:

1. Your dog is friendly with people and other dogs.
2. Adjusts well to the environment.
3. Shows no aggression towards other dogs.
4. Is able to rest or settle down.

It is also ideal that your dog does not guard toys, comes when called and is easy to lead. Paw Hills reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.

Be sure to apply the proper flea medication within the past 30 days and at least two days prior to boarding (so if using liquid its not still a wet spot on the neck- this is toxic, if other dogs were to lick it).

We know that your dog is a member of your family so we treat them and care for them as one of our own. A happy dog is a happy community here, so we want to make sure that your dog is comfortable and content throughout the stay. As for the humans, we wouldn’t wanted you to stress or worry about leaving your dog either. We offer photo updates via email by request and availability for 5$ per photograph. At Paw Hills we pride ourselves on our high level of communication and promise to return any messages within 24 hours. You are welcome to check-in on your dog(s) throughout the stay. The dogs are loved all day, everyday and most importantly never left unattended.

Dogs sleep cage free.

We do not accept puppies in day care who are older than 7 months old that have not yet been spayed or neutered.

All you need to bring is your dog, food, and any needed medicine.

Here is how:

1. We require that you provide food for your pet pre-packaged in individual baggies per meal. Bring food in baggies: one AM baggie and one PM baggie with dog’s name labeled on it with a permanent marker.

2. Label each can of wet food with dog’s name and measurement with a permanent marker.

3. If you do not provide food for your pet, or run out of food during an extended stay, or require enticements, we have food for purchase in the lobby.

No scoops, please. No Containers. No 15 lb bags of food. We require all food be packaged in baggies per meal or you have the option that we do it for you (our bagging service is a $25 service charge per pet).

If your pet takes supplements, put the supplement in a baggie with the kibble.

 

If your pet takes meds, there’s a $3 charge per dose administration. The medications should be provided in a separate baggie. We will need to know the name and reason for it as well as for you to upload a picture of the medication label in your Vaccinations section on your customer portal.

IMPORTANT NOTE: Prescription medications such as: antiobiotics, chemo, pain killers, etc. should have a photo of the prescription label uploaded to the Vaccinations section of your Customer Portal.

We require that your pup is current on Rabies with 1 or 3 year vaccine, Bordetella with a 6 month or 1 year and DHLPP with a 1 or 3 year. In addition, you will need to provide your pet’s rabies certificate and upload it to your Customer Portal. If you are vaccinating prior to boarding, your pet must be vaccinated by a licensed veterinarian 48 hours prior to attending Paw Hills in case of an allergic reaction. We prefer vaccinations are given 10 days in advance to their stay with us.

No dogs shall be permitted to wear any type of collar, harness, or clothing during day camp. Your collar, leash, carrier or any other not permitted items will be returned to you at check-in.
NO Beds, NO Toys, NO Bones. Some items will be approved upon special request.
We have everything your pets will need.

We have plenty of nice clean pet beds.

Bones are not allowed because they are a choking hazard and dogs can become territorial over their bones. We do work with the dogs and encourage them to share.

Peak season and holiday day rates apply. Our cancellation policy also applies so call ahead for rates and availability.

Additional charges apply for transportation and training.

You can cancel at any time. Please note that the deposit is non-refundable, but it can be carried over to your next stay, and it never expires. Similarly, our package bookings are non-refundable and do not expire. If you have any questions or need assistance with cancellations, please reach out to us at help@pawhills.com and concierge@pawhills.com.

CATS

Please ensure that you schedule your Check-in or Check-out during operating hours. Our operating hours are 8am to 4pm 7 days a week.

First, your cat must come for an evaluation, if attending Kitty Club.

Use your Customer Portal to schedule or call the Concierge to schedule 818-889-7387 (PETS)

Kitty Club requirements are based on the following:

1. Your cat is friendly with people and other cats.
2. Adjusts well to the environment.
3. Shows no aggression towards other cats.
4. Is able to rest or settle down.

It is also ideal that your cat does not guard toys, that he/she is easy to catch and to handle. Paw Hills reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.

Be sure to apply the proper flea medication within the past 30 days and at least two days prior to boarding (so if using liquid its not still a wet spot on the neck- this is toxic, if other cat were to lick it).

We know that your cat is a member of your family so we treat them and care for them as one of our own. A happy cat is a happy community here, so we want to make sure that your cat is comfortable and content throughout the stay. As for the humans, we wouldn’t wanted you to stress or worry about leaving your cat either. We offer photo updates via email by request and availability for 5$ per photograph. At Paw Hills we pride ourselves on our high level of communication and promise to return any messages within 24 hours. You are welcome to check-in on your cat(s) throughout the stay. All pets are loved all day, everyday and most importantly never left unattended.

We do not accept cats in kitty club who are older than 7 months old that have not yet been spayed or neutered.

All you need to bring is your cat, food, and any needed medicine.

Here is how:

1. We require that you provide food for your pet pre-packaged in individual baggies per meal. Bring food in baggies: one AM baggie and one PM baggie with cat’s name labeled on it with a permanent marker.

2. Label each can of wet food with cat’s name and measurement with a permanent marker.

3. If you do not provide food for your pet, or run out of food during an extended stay, or require enticements, we have food for purchase in the lobby.

No scoops, please. No Containers. No 15 lb bags of food. We require all food be packaged in baggies per meal or you have the option that we do it for you (our bagging service is a $25 service charge per pet).

If your pet takes supplements, put the supplement in a baggie with the kibble.

If your pet takes meds, there’s a $3 charge per dose administration. The medications should be provided in a separate baggie. We will need to know the name and reason for it as well as for you to upload a picture of the medication label in your Vaccinations section on your customer portal.

IMPORTANT NOTE: Prescription medications such as: antiobiotics, chemo, pain killers, etc. should have a photo of the prescription label uploaded to the Vaccinations section of your Customer Portal.

We require that your cat is current on FVRCP and Rabies with a 1 or 3 year vaccine. In addition, you will need to provide your pet’s rabies certificate and upload it to your Customer Portal. If you are vaccinating prior to boarding, your pet must be vaccinated by a licensed veterinarian 48 hours prior to attending Paw Hills in case of an allergic reaction. We prefer vaccinations are given 10 days in advance to their stay with us.

No cats shall be permitted to wear any type of collar, harness, or clothing during their stay. Your collar, leash, carrier or any other unpermitted items will be returned to you at check-in.
NO Beds, NO Toys. Some items will be approved upon special request.
We have everything your pets will need.

 

We have plenty of nice clean pet beds.

Peak season and holiday day rates apply. Our cancellation policy also applies so call ahead for rates and availability.

Additional charges apply for transportation and training.

You can cancel at any time. Please note that the deposit is non-refundable, but it can be carried over to your next stay, and it never expires. Similarly, our package bookings are non-refundable and do not expire. If you have any questions or need assistance with cancellations, please reach out to us at help@pawhills.com and concierge@pawhills.com.

Click here to book your reservations